A victory of sorts, but the issue remains.
It has now been more than a month since I was scammed out of my iPhone 6, as described in my earlier post on the subject. I’ve had several calls and email exchanges with eBay “customer service” agents and supervisors who have done absolutely nothing but say that nothing can or would be done. Well, just this morning, as I was spreading the last of my blackberry jam on my English muffin top at a local restaurant, I received a call from an 801 exchange – UTAH! A real, live eBay exec by the name of Danny Faust was on the other end of the line. He said that as a result of my blog post and the subsequent article on the eCommerceBytes blog, executives at eBay had taken a look at my case, and that as a result, they determined the following:
- The address provided by my “buyer” was actually a freight forwarder, which should have prima facia voided the eBay “Money Back Guarantee.”
- The “buyer” should have provided the picture of the device and shipping box that I requested after the “buyer” submitted their claim.
- The fact that the return item (the piece of crap credit-card scanner, remember?) was drop-shipped from Texas rather than from the address my phone was shipped to should have raised flags.
The result of the above, per Mr. Faust, was that eBay was refunding the $328.00 payment that they froze and subsequently removed from my PayPal account.
I found out the hard way that EBay is facilitating the theft of items people post for sale on their site.
I just had an experience with EBay that I find extremely discouraging, and the result is that I will no longer be posting any items for sale on EBay. EBay’s “Money Back Guarantee program” protects unscrupulous, scam “buyers” by returning their money even if they falsely claim that they received a damaged item, or even that they didn’t receive the item. The seller is left holding the bag, or in my own case, holding a bogus piece of junk. Something must be done to address this outrageous situation, before many, many more occasional EBay sellers are scammed. In the meantime, my recommendation is that you do not post anything for sale on EBay that you are not willing to give away!
Monday morning, May 18, 2015, day 12 of my cross-country journey. Time to see something I’ve wanted to see for a long time, the Hoover Dam (a.k.a. Boulder Dam). After much less than a one-day stay, it’s time to leave the delightful Boulder City hotel. First though, I’ve got to get some breakfast and check out the Boulder Dam museum right here in the hotel. Continue reading
I enjoyed the brief stay in San Luis Obispo. I could envision living there, teaching at Cal Poly SLO, making the occasional trip to LA and SF, frequent visits to nearby Central Coast wineries. Now that would be the life!
My home for the night in SLO – not fancy, but not expensive, either.
It was hard to watch the images coming out of Baltimore last week. Seeing Freddy Gray’s life cut short, a man who was the same age as my own son, was tragic enough. The ensuing protests, the riot, the wall-to-wall media coverage, the talk about urban hopelessness, lack of opportunity, poor education – all of this was unsurprising, if not downright predictable. This is a story that is getting very old, about a situation for which solutions exist, solutions that are not even being attempted. That is precisely why the story is so hard to watch. Continue reading
Anyone following my activities this past year knows that I have been consumed with the creation of something called the Urban Entrepreneurship Initiative. Ever since returning to my home state of Michigan in 2007, I have been struck by the need to connect the intellect and resources of our entrepreneur communities with the needs, passion, and insight of people in our urban communities. Continue reading
Having some fun at Black Enterprise Entrepreneurs Conference 2014.
This past May 14-17, I had the privilege of participating in the Black Enterprise Entrepreneur’s Conference 2014 (BEEC 2104) in Columbus, Ohio. This conference, established and operated by Black Enterprise Magazine, is the largest gathering anywhere of African American entrepreneurs and business leaders.
Dr. Khalil Najafi, Chair, U-M Department of Electrical and Computer Engineering
The purpose of the University of Michigan Electrical and Computer Engineering Council (ECEC) is to foster excellence in all areas of Electrical and Computer Engineering (ECE) research and teaching, provide strategic guidance to ECE faculty and leadership, and strengthen relationships among ECE faculty, students, alumni and corporations, foundations, and government agencies with ECE-related interests. Continue reading
What would happen if entrepreneurs focused their considerable intellectual and financial resources on creating solutions for urban citizens? What would happen if businesses focused on producing the two things urban citizens need most: products and services that solve the problems they face, and jobs? On October 10, 2014, at the Gerald R. Ford Presidential Library in Ann Arbor, we will begin to discover the answers to these questions. Continue reading
Standard A19 incandescent light bulb
It’s hard to believe how fast Thomas Edison’s most important invention is receding in the rear view mirror. Ever since the U.S. government mandated the extinction of the incandescent light bulb, a new wave of entrepreneurial companies have been vying to replace it with much more efficient and practical lighting sources. The chief competitor for the title of “standard light bulb” is the new class of LED (light-emitting diode) bulbs. These new bulbs allow you to save money on your electric bill while also saving energy and reducing carbon emissions. In my opinion, any technology that allows us to save money while saving the planet is a no-brainer.